Returns & Exchanges Policy
Thank you for shopping with us at [Dobister.com]. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer a Returns & Exchanges policy to ensure a seamless shopping experience. Please read the following guidelines carefully:
1. Eligibility for Returns & Exchanges:
– Products must be returned within [7] days from the date of delivery.
– The item must be unused, in its original packaging, and in the same condition as when received.
– Personalized or customized items cannot be returned or exchanged, unless there is a manufacturing defect or shipping damage.
2. Return Process:
– To initiate a return or exchange, please contact our customer support team within the specified timeframe.
– Provide your order number, details of the item(s) you wish to return/exchange, and the reason for the return/exchange.
– Our customer support team will guide you through the return process, including providing you with a return shipping label if applicable.
3. Return Shipping:
– For eligible returns/exchanges due to reasons other than manufacturing defects or shipping damage, the customer is responsible for return shipping costs.
– We recommend using a trackable and insured shipping method to ensure safe and timely return delivery.
– If the return is due to a manufacturing defect or shipping damage, we will provide you with a prepaid return shipping label.
4. Refunds & Exchanges:
– Upon receiving the returned item and verifying its condition, we will process your refund or exchange.
– Refunds will be issued to the original payment method used during the purchase.
– Exchanges will be processed based on the availability of the requested item. If the requested item is unavailable, a refund or store credit will be offered.
5. Non-Returnable Items:
– Certain items are non-returnable for hygiene and safety reasons, such as personal care products, swimwear, and perishable goods.
6. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer support team immediately.
– Include relevant details and photographs of the damaged/defective item(s) for our assessment and assistance.
Please note that this Returns & Exchanges policy applies to purchases made on our website. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
We value your satisfaction and will make every effort to ensure a smooth returns and exchanges process. Thank you for choosing [Dobister.com]. Happy shopping!